FAQs

How Do I View Your Items?

At our Showroom

You are welcome to visit our NW10 showroom to view the GH collection and put together your selection of props. Our experienced sales team will gladly guide you round the warehouse and answer any questions. We recommend that you come in person to see each item; whilst we do our best to convey accuracy of our items by image, the colour and condition may vary.

There is no need to make an appointment, our opening hours are Monday –Friday, 8.30am – 5.30pm. Click here for map

If you are coming in to view a particular item please let us know and we will double check that it is in the warehouse.

 On our website

-          Browse the Categories and Collections via the tabs at the top of the homepage, or

-          Search by stock code or keyword in the search bar.

We are constantly updating our stock, so if you cannot find what you are looking for on the website, please call us as we may have just got it in or be able to suggest an alternative.

How Do I Make An Enquiry?

On our website

It’s easy! Click on the ‘Create an Enquiry’ link in the top right hand corner of the website, or click ‘Add to Enquiry’ on the Item Detail page.  You will then be prompted to register with us or sign in if you are an existing customer. This ensures that all of your enquiries are saved and can be revisited at a later date.

You are able to work on up to three enquiries at one time in order to distinguish between different productions and sets.  Please give them each a name as this helps us to locate the enquiry once it is processed. You can then simply add items as you browse by selecting your relevant enquiry from the ‘Add to Enquiry’ drop down on the Item Detail page.

Before sending your enquiry, you can review and edit it via the ‘My Enquiries’ section. When you’re ready, simply click ‘Submit Enquiry’ and you will be prompted to fill out information such as your hire dates, company type, production title and any other special requirements needed for the hire (such as quantity or condition of items).

Once your enquiry has been submitted, any changes will need to be made through your sales contact. You will receive an enquiry reference number and an email of receipt, then a member of the GH team will be in touch within 24 hours with regards to availability and costs.

Please note that enquiries are not firm bookings and the availability of items is not checked until processed by Granger Hertzog.

By phone

Call us on 0208 965 6252 to make a telephone enquiry. Please quote the stock codes or have a brief description of what you are looking for to help us identify the correct items. Our sales team will take down the relevant details and can email you a quote with costs and availability.

 At our Showroom

Be inspired and choose items from the comfort of our showroom. We have a large selection of smaller accessories which are accessible and beautifully displayed in house. Spend as much time as you need to put together your collection and feel free to take photographs as a reference.  The GH team will be on hold to take a note of your items, can check the availability and costs and email you a quote. We also make a great cup of coffee! 

How Do I Know That My Enquiry Has Been Received?

Once your enquiry has been sent via the website, you will receive an enquiry reference number and an email outlining the details of your enquiry.  In the ‘Past Enquiries’ section you will be able to view your enquiry and the status will show as ‘Pending’.  We will process your enquiry within 24 hours and the status will change to ‘Processed’. The GH team will then email your quote confirming the availability and costs.

If you have any problems or questions whilst your enquiry is being processed, please don’t hesitate to contact us by email or telephone.

How Do I Confirm My Enquiry?

Once you have received your quote and would like to confirm the hire or make any changes, please contact our sales team by email or telephone as per below. Please have your contract number handy (located in bold on the right hand side of your quote).

To confirm the hire we need a purchase order and payment before the items are collected.  The purchase order should be on headed paper, signed and include the hire dates, the total amount due and a production title.

As a new client we ask you to provide payment in advance of the hire. This can be made by credit or debit card, BACs or cash.  We accept all cards except Amex. 

For all new clients or clients taking items abroad, we take and hold credit card details before the hire period commences. These are used for any additional charges relating to loss, damage or extended hire. You would receive a notification before payment was taken. Please refer to our Terms & Conditions for further details on payment terms.

A credit account can be opened subject to status and satisfactory references. Please see the link to the Account Application Form below, or contact our sales team for more info.

Do I Have To Arrange My Own Transport?

Granger Hertzog do not offer a delivery service and transport is not included in our hire costs.

Many clients choose to arrange this using their own preferred courier; alternatively we have a list of recommended suppliers. Please get in touch with us if you would like their details.

All of our items are wrapped and protected ready for dispatch. We ask that couriers provide blankets and ties to secure our items to aid safe transit and the avoidance of any additional damage costs.

We reserve the right to not load a job if we feel the client has sent unsuitable transport.

You will be given a replacement value for all items that you have hired should they be lost or damaged. It is recommended to arrange suitable insurance cover for all items that are hired.

Please get in touch with your sales contact if you need any advice relating to transport.

How Do You Price Your Items?

Our hire charges are calculated as follows:

Week 1 – 10% of the Risk Value

Week 2 – 5% of the Risk Value

Week 3 Onwards – 2.5% of the Risk Value

All prices are for a minimum hire period of a week and do not include VAT or transport.

What If I Need To Cancel The Items?

If you need to cancel the hire, please give us at least 24 hours notice.  

We do have a cancellation charge of 50% of the total hire value in order to cover the costs for labour, packing and the loss of other potential hires.

What Happens If I Lose Or Break Any Items?

We recommend that you check over the props once you receive them, take photographs and inform us of any obvious damage.

Once the items are returned to us we will evaluate any new damage and contact you with regards to any charges for repair or replacement. Your quote includes the ‘Single Item Risk Value’ for each item which indicates the replacement value for any items should they be lost or damaged.  It is your responsibility to arrange insurance for all items once they have left our showroom. Please refer to our Terms and Conditions for any further information.

In order to avoid any additional charges, we are happy to advise you on the suitability of items for specific hires and to recommend how they should be best transported.

Can I Keep The Items For Longer?

If you need to extend the hire of an item/s, please let us know as soon as possible. Providing that the item has not been booked to be hired by another client, this should not be a problem, but you will be charged for the extension as per our costs outlined above.  We will again need a purchase order to confirm the hire and payment from those that do not have a credit account.

Do You Hire Abroad?

Our items can be hired worldwide, but additonal security deposits may be required. We reserve the right to take and hold credit card details before the hire period commences, and the hiree authorises the use of this card for any sums that become owing to us in regards to extended hire, loss or damage. Please contact us for more details. 

What Are Your Opening Hours?

We are open 8.30am – 5.30pm Monday-Friday.  No appointment is necessary.

What Is The Best Way To Contact You?

You can contact us as per below:

General Enquiries:

enquiries@grangerhertzog.com

Sales Team

Jenna:  jen@grangerhertzog.com

Sam: sam@grangerhertzog.com

Rosie: rosie@grangerhertzog.com

Tel: 0208 965 6252

Downloads

Conditions of Hire

Item Care and Instructions

Account Application Form