Help and FAQs
Viewing stock
We always recommend a visit to the warehouse where our experienced sales staff can guide you round and offer advice and help you with your project.
There is no need to make an appointment, our opening hours are Monday –Friday, 8.30am – 5.30pm.
click here for map
Using the website
Our stock can be viewed in four ways:
Category - e.g. - lighting, shelving etc choose from menu on left side of home page.
Collection – e.g. –French, modern etc , choose from menu on left side of home page.
Stock code – e.g ST022 in the search box.
Description – e.g. white chair into the search box.
Making an enquiry
You can complete an online enquiry form by selecting the items you are interested in. You will then be asked to provide your contact details and dates.
On receipt of you enquiry you will receive a reference number and we will send you a quote back the same day (during opening hours).
To make a telephone enquiry please have the stock codes or a brief description of what you are looking for to help us identify the items.
Placing an order
Once you have received your quote and wish to confirm or change the order you should contact our sales staff Aimee or Amelia on
0208 965 6252
aimee@grangerhertzog.com. or
rebecca@grangerhertzog.com.
To confirm your order you will need to provide a purchase order or similar document. This should be on the headed paper of the company or individual we will be invoicing.
It should state the dates of hire, the total amount and the production or event you are working on.
Payment
As a new client we ask for payment in advance by credit or debit card, we accept MasterCard, Visa, Maestro and Switch as well as cheque, cash or BACS. A credit account can be
opened subject to status and satisfactory references. Please ask us for application details
Loss or Damage
You will be given a replacement value for all items that you have hired should they be lost or damaged. It is recommended to arrange suitable insurance cover for all items that are hired.
Extending hire
All items returned after the agreed hire period will be charged on an extended hire basis until the item(s) are returned. We expect clients to inform us if they are going to need to extend items bearing in mind that they may already be hired out to another client.
Transport
The majority of our clients provide their own transport, however we can get a quote for transporting items hired from us. To give an accurate quote we will need a confirmed list of props, full delivery address, times of delivery and collection, and building access information (parking, lift etc).
(Please note we will not load our goods onto couriers who do not come with appropriate blankets and ties)
Hiring abroad
We hire items to many parts of the world; however additional security deposits may be required.
Opening hours
8.30am – 5.30pm Monday-Friday.
Downloads
Terms and Conditions for Renting
Account Application Form