How To Hire

How to hire with us in six easy steps.

Step 1

Make an Enquiry

The quickest and easiest way to make an enquiry is via our website. Browse our categories and collections, filter by colour and style or search by keyword. Add any items you are interested in to an enquiry, enter your hire dates, then click submit. If you have any questions, give us a call and the Sales Team will be happy to help.

Step 2

Our Sales Team Get In Touch

Once submitted, your enquiry is picked up by the Sales Team. They will check the items’ availability for the hire dates provided and send you a quote with photographs for ease of reference. Please note, our hire charges are based on multiples of weeks. Contact your Sales Advisor directly if you want to make a booking - use the contract number on your quote as a reference.

Step 3

Visit Our Showroom

Come and visit our showroom, just 20 minutes from Central London. View our collection, meet the team and use the client workspaces. We have a large collection of small props to explore – it’s so vast and varied we can’t list everything on our website! We are open Monday – Friday, 8.30am – 5.30pm. There’s no need to make an appointment.

Step 4

Confirm Your Quote

Contact your Sales Advisor to tell them which items you’d like to book. To confirm a hire and before items can be collected, you need to complete our Rental Agreement and make payment. For first time hirers, we hold card payment details in our Security Holding Scheme. To find out more about payment terms, see our FAQs or speak to Accounts.

Step 5

Job is Packed And Dispatched

Confirmed hire jobs are packed ready for collection from the Loading Bay. You will need to arrange your own transport – we can recommend a trusted courier service. Your driver will need to quote your contract number and company name on arrival. Items are wrapped where appropriate but we require transport companies to provide blankets and ties. We recommend you check all items and call us with any queries – keep the delivery note and original packaging.

Step 6

Job is Returned

You should return all items by the date agreed with your Sales Advisor - please call us in advance if anything changes. Use the delivery note to check you have included all items and chargeable packaging needed for the return. Once received, your job will be checked and we will notify you if there is anything missing or not as expected. Job completed!

FAQs

VIEWING ITEMS

On our website

  • Browse our categories and collections using the top navigation bar.
  • Use the category filters to sort by type, colour, style, material or size.
  • Search by keyword, description or stock code using the search box (click the magnifying glass to open).

At our showroom

  • View our extensive collection in person; everything is displayed and arranged by style and colour to make selecting to your brief as easy as possible.
  • Explore our vast and varied collection of small items (not shown on our website).

We recommend that you come to view items in person; whilst we do our best to convey accuracy in our images, the colour and condition may vary. If you are coming in to view a particular item, call ahead and we will double check it is in stock.

MAKING AN ENQUIRY

On our website

  • Click ‘Create an Enquiry’ on the homepage. You will be prompted to register for an online account for easy sign-in next time.
  • Click the ‘Add to Enquiry’ button for any items you are interested in. You can work on multiple enquiries at one time and separate your lists into different sets or productions.
  • Visit ‘My Enquiries’ to review your list(s) and make any changes to items or quantities. Once you are ready, complete the enquiry details form, provide your hire dates and click ‘Submit Enquiry’.
  • You will receive an email to confirm we have received your enquiry. We aim to respond to all online enquiries within 24 hours and prioritise based on hire collection date.
  • A member of the Sales Team will send you a quote via email listing the items currently available for your dates.
  • If you have any questions or want to make a booking, please contact your Sales Advisor directly – once submitted, you cannot make any further changes to enquiries via the website.

Via phone / email

  • The Sales Team can provide a quote for items over the phone or via email. Use our stock codes (e.g ARM002) as a reference and provide your hire dates so we can check availability.
  • If you would like prices for more than 3 items, we recommend submitting an online enquiry or listing the stock codes via email - this is the quickest way to receive a quote for multiple items. Please include your hire dates so we can also check availability.

At our Showroom

  • For furniture and large items, view and photograph them at our showroom then speak to a member of the Sales Team. You can simply show your pictures or walk around with them if you prefer; they will give prices and check availability whilst you are here. All items are labelled with a stock code – it is helpful to make a note of this and use as a reference when enquiring.
  • For small items, we ask clients to make their personal selection onto a labelled trolley and we can then easily add these to a quote. Please note, you can only reserve small items on a trolley 2 weeks prior to your collection date. If you are planning to visit in advance of this, you can take reference pictures and get ballpark costs in the meantime then re-visit to make a selection nearer to your hire dates.

MAKING A BOOKING

How do I make a booking?

Contact your Sales Advisor to tell them which items from the quote you would like to book. They will make any final amendments and send you a revised quotation.To confirm a hire and before items can be collected, you need to complete a Rental Agreement or send us a Purchase Order.

For clients without a credit account, we require payment for the hire via card or bank transfer before collection.

For first time hirers, we hold card payment details in our Security Holding Scheme – these are released when all the items are safely returned. For more information, see PRICING & PAYMENT below.

What is a Rental Agreement?

To confirm a hire and before items can be collected, you need to either complete a Rental Agreement or send us a Purchase Order.

Our Rental Agreement is a short online form; your Sales Advisor will send you a link to it via email. It should be completed with the hiree’s details and contract number (found on our quotes) then signed (you can sign using a computer mouse or your finger if on mobile).

Once you click submit, the Rental Agreement is automatically sent through to the Sales team.

What happens if I need to cancel items?

If you need to cancel hire items, please contact us at least 24 hours before your collection date.

A cancellation fee (50% of the total hire cost) is charged for confirmed hires cancelled within 24 hours of collection. This is to cover the costs of labour, packing and loss of potential hires.

PRICING & PAYMENT

How do you price your items?

Our hire charges are based on multiples of a week and do not include VAT or transport.

1 week is our minimum charge period although we will ask you to confirm your return date as this can affect item availability.

Each item is given a replacement value as listed on our quotations. This is the maximum amount that would be charged if an item was lost or damaged beyond repair and should be used for insurance purposes. 

Our weekly hire charges are calculated as follows:

Week 1                    10% of the item replacement value

Week 2                     5% of the item replacement value

Week 3 onwards     2.5% of the item replacement value

How do I make payment?

For clients without a credit account, we require payment for the hire before items can be collected. Our payment terms for credit account clients are 30 days from invoice date unless otherwise detailed.

Payment can be made via card over the phone; we accept all major credit and debit cards including Visa, Mastercard and American Express. You will need to quote your contract number when you call. We can email a receipt to you should you need.

Payment can also be made via bank transfer. We will require a remittance to be sent via email as proof of payment. Please let your Sales Advisor know if you need a copy of our bank details or a pro forma invoice.

What is the Security Holding Scheme?

For new clients or clients taking items abroad we require card details for our Security Holding Scheme.

We take and hold card payment details before the hire period commences; these are released upon the safe return of the items. They are used for any additional charges relating to loss, damage or extended hire; you would receive a notification before any such payment was taken.

We do not take any additional deposit. Please refer to our Terms & Conditions for further details on payment terms. 

When will I receive my invoice?

We raise final VAT invoices the day after jobs are dispatched. These are emailed or posted to the address on your Rental Agreement or Purchase Order.

Please let your Sales Advisor know if you need a pro forma invoice in order to make payment in advance. If paying by credit card, we can send a digital receipt to you in the meantime.

How can I apply for a credit account?

Please download an account application form below, complete and return it to: accounts@grangerhertzog.com

To open a credit account we require the following:

  • First two jobs to be paid in advance
  • First £2500 + VAT to be paid in advance
  • If account has not been used for 12 months, new credit terms apply
  • Account invoice to be paid in 30 days, failure to do so will result in credit account being closed

To find out if you meet the requirements, please contact our Accounts team and they will check and advise.

TRANSPORT, COLLECTION & RETURNS

Do I need to arrange my own transport?

You will need to arrange your own transport; this is not included in our hire charges. We can recommend a trusted courier service and advise on vehicle sizes should you need.

Items are collected from the Loading Bay at our showroom. Your driver will need to quote your Contract Number and Company Name on arrival. Our team will help with loading and then provide a delivery note.

Our items are wrapped and protected where appropriate but we require transport companies to provide blankets and ties so items can be secured during transit.

We reserve the right to not load a job if we feel the client has sent unsuitable transport.

What time can I collect and return?

Our Loading Bay is open Monday – Friday, 8.30am – 5.30pm. To allow sufficient time for loading, we require transport to arrive no later than 5.15pm.

Contact your Sales Advisor in advance to discuss collection time options and we will see if we can meet your request.

Items are collected from the Loading Bay at our showroom. Your driver will need to quote your Contract Number and Company Name on arrival. Our team will help with loading and then provide a delivery note.

How do you package your items?

Items are wrapped and protected where appropriate following our Item Care & Instructions guidelines (available for download below, and sent with our quotations).

We recommend keeping the original packaging or using an appropriate alternative when returning your job. The delivery note provided will list any specialist chargeable packaging or item-specific packing instructions.

Is there anything I need to do when I receive the items?

We recommend you check over all items when you receive them and call us if you have any queries – you can use our delivery note as a checklist. 

Any discrepancies should be reported to us within 24 hours of collection. Please have your contract number and item stock codes ready when you call. We may ask you to email pictures to loss-damage@grangerhertzog.com so we have a record of how you received items.

Once your job is returned to us, we will assess all items, evaluate any new damage and advise on charges where necessary. Please note, items are the responsibility of the hiree from time of collection until return.

LOSS & DAMAGE

Do I need to get insurance?

Yes, you need to arrange insurance for all items - they are the responsibility of the hiree from time of collection until return.

Your quote lists the ‘Total Risk Value’ per item. This is the replacement cost chargeable to the hiree if an item was lost or damaged beyond repair.

Please refer to our Terms & Conditions for further information.

What happens if I lose or damage an item?

Please call us immediately if anything is lost or damaged whilst out on your hire. We will need to check if this affects any upcoming hires on that item. We may ask you to email some pictures to loss-damage@grangerhertzog.com to help us make any urgent restoration or replacement arrangements.

Once your job is returned, we will assess all items and evaluate any new damage. You would receive a Damage / Non-Return Notification via email with restoration or replacement costs where necessary, followed by an invoice.

In order to avoid any additional charges, we recommend coming to view items at our showroom so you can be sure they are suitable for your specific needs. We are happy to advise on this and how items should be best transported if you need.

EXTENDING HIRE

What happens if I need to keep an item for longer?

Please call us in advance if you would like to keep an item for longer than your agreed hire dates. We will need to check availability for the requested extended period.

We will confirm if extending the hire is possible and provide a quote via email.  You need to send a new Purchase Order and arrange payment to confirm, then we will send an extended hire invoice.

VISIT & CONTACT US

Visit our inspiring London showroom to view our extensive collection in person and explore our amazing small items department. We have client workspaces, wifi and great coffee!

We are open Monday – Friday, 8.30am – 5.30pm. There is no need to make an appointment but if you are coming in to view a particular item, let us know and we can check it is in stock.

We are located just 20 minutes from Central London via public transport. Harlesden (Bakerloo line) and North Acton (Central line) stations are both a 10-15 minute walk away.

We have close access to the A406 North Circular and the A40 and plenty of parking on site if travelling by car.

For booking enquiries, please contact our Sales Team:

Sam: sam@grangerhertzog.com

Rosie: rosie@grangerhertzog.com

Louisa: louisa@grangerhertzog.com

General enquiries       enquiries@grangerhertzog.com

For Accounts, please contact: accounts@grangerhertzog.com

Or call the office on 0208 965 6252.

OTHER QUESTIONS

Can I buy your items?

No the collection is for hire only, we do not sell our items. 

Do you hire oversees?

Yes, it is possible to hire our items for use in oversees productions. Please let your Sales Advisor know in advance if this is the case.

For clients taking items abroad, we take and hold card details in our Security Holding Scheme. This is in place of a deposit. For more information, see PRICING & PAYMENT above.

You will need to arrange your own transport; this is not included in our hire charges.

All our items are wrapped and protected for dispatch but we require transport companies to provide blankets and ties so items can be secured during transit.

We reserve the right to not load a job if we feel the client has sent unsuitable transport.  

What happens with copyright?

We hold copyright licences for artwork where ‘Licence to Use’ is included in the item description on your quote. For these items, we are able to sign an artwork release form provided by the hiree listing the relevant artwork stock codes.

We do not hold specific permissions or licences for furniture and other items. Where possible, we make our contemporary suppliers aware of the nature of our business. For vintage and midcentury items, we include designer names in our item descriptions if known.

It is the hiree’s responsibility to do any research to gain permission to use for their needs; we will of course provide information where we are able.

Please find here some links to government guidelines on copyright which we have found useful when researching this issue:

Repeal of section 52 of the Copyright, Designs and Patents Act 1988

Page 17  Photographers, film makers and broadcasters:

• The exception for incidental inclusion of copyright material. For example, the exception would cover a photo or film of a kitchen with a teapot on the table (assuming that the particular teapot was a work of artistic craftsmanship). It would unlikely cover photographs of that teapot in which that work was the main subject of the photo, or a book with a series of photos of that teapot, especially if the teapot was the main focus of the photo or book.

Copyright Designs and Patents Act 1988

Exceptions to Copyright

DOWNLOADS

Conditions of Hire

Item Care and Instructions

Account Application Form