CAREERS
CURRENT OPENINGS
Loading Bay Operations Manager (Returns)
Location: London (NW10) | Salary: Based on experience, plus benefits | Contract: Permanent, Full time (Mon-Fri, 40 hr/wk)
About Us
Granger Hertzog is the UK’s leading contemporary furniture and prop hire company, supplying high-quality, individually-selected furniture, lighting, artwork and accessories to the film, television, photography, and events industries.
From blockbuster films and high-end TV dramas to editorial shoots, brand activations, and private events — we provide creative professionals with an evolving collection of modern, mid-century, and vintage design pieces to hire.
Efficiency, quality, and exceptional customer service are at the heart of everything we do.
The Role
We are seeking an experienced Loading Bay Operations Manager to oversee our returns (goods-in) workflow and lead a team of five within our London showroom and warehouse.
You’ll ensure the smooth processing, quality control, and maintenance of all inbound stock, working closely with the Loading Bay Logistics Manager (Despatch) to deliver an efficient, end-to-end hire process.
Reporting directly to the Directors, you will join the management team, contributing to wider business operations, development and company culture. This is a hands-on leadership role for someone highly-organised, detail-driven, and motivated by continuous improvement in a dynamic, creative environment.
Key Responsibilities
- Oversee all inbound stock operations, ensuring timely, accurate, and safe processing.
- Manage team performance and resource planning, adapting to changing deadlines and business requirements.
- Maintain high quality standards through rigorous stock checks and coordination with the Stock & Repairs team.
- Use data and on-site insights to identify and implement operational improvements.
- Coordinate with management team during company transition to new hire software; champion use of new system in loading bay and troubleshoot as needed.
- Oversee loading bay and equipment maintenance, liaising with external suppliers.
- Conduct regular 1:1s, appraisals, and performance management for the returns team.
- Recruit, develop, and motivate team members, fostering a culture of accountability and excellence.
- Lead training and ensure adherence to company procedures, health and safety and quality standards.
- Collaborate with management colleagues on business operations, HR, and company culture initiatives.
- Champion company values, communication standards, and customer service excellence.
Skills & Experience
- Minimum 3 years’ experience managing a warehouse, logistics or operations team.
- Strong leadership skills with the ability to motivate and develop team members.
- A proactive and practical approach; will roll sleeves up and lead by example.
- Excellent organisational, planning and multitasking ability.
- High attention to detail and commitment to quality control.
- Analytical mindset with proven experience improving processes, and turning insights into actions.
- Confident with warehouse/inventory management systems and data reporting.
- Excellent communicator with collaborative working style.
- Experience leading operational change or system transitions desirable.
- Enthusiasm for working within a creative logistics company where no day is the same.
Benefits
- 25 days annual leave + 8 bank holidays.
- Christmas–New Year company closure (additional paid leave)
- Pension plan
- Death in Service Insurance
- Regular staff social events
- Ongoing professional training and development
To Apply
Join an established and highly-regarded furniture and prop hire company where quality, collaboration and innovation are at the core of everything we do.
To apply, please send a cover letter and current CV to: recruitment@grangerhertzog.com
If you are interested in working with us and would like to be considered for future opportunities, please email your current CV to recruitment@grangerhertzog.com.
We are proud to be a London Living Wage Employer. At Granger Hertzog, alongside an excellent working culture, we pay all our employees the Real Living Wage as a minimum, as we believe our teams deserve a wage they can live on.
