Granger Hertzog Ltd is committed to protecting your privacy when you use our online, telephone or other prop hire services ("Services"). In this policy we explain how and why we collect your information, what we do with it and what controls you have over our use of it.
Granger Hertzog Ltd collects and processes information about you in order to:
(i) identify you each time you visit a Website or wish to have a Service provided;
(ii) process enquiries submitted by you;
(iii) improve our Services and Websites;
(iv) customise your experience;
(v) carry out research on the demographics, interests and behaviour of all of our customers; and
(vi) send you information we think you may find useful including information about new Granger Hertzog Ltd products and Services.
You may be asked, either when you register with us or at other times, for information about yourself such as your name, e-mail address, postal address and telephone number. In addition, when you confirm an order of goods or Services either from our Websites, telephone, rental agreements via Cognito Forms or showroom, we will need to know your details and credit or debit card payment details such as the card number, expiration date, security code, registered address and name on the card.
You are under no obligation to provide this information, but if you do not then we may not be able to provide you with certain Services or a personalised experience.
When you visit our Websites, we automatically log your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. We use IP addresses to help us administer our Websites and to collect broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information.
We may automatically collect non-personal information about you such as the type of internet browsers you use or the site from which you linked to our Websites. You cannot be identified from this information and it is only used to assist us in providing an effective service on our Websites. From time to time we may supply the owners or operators of third party sites who provide links to our Websites with information relating to the number of users who use these links. You cannot be identified from this information.
Cookies are pieces of information that a Website transfers to your hard drive to store and sometimes track information about you. Most web browsers automatically accept cookies but, if you prefer you can change your browser to prevent this. However, you may not be able to take full advantage of our Website if you do so. Cookies are specific to the server that created them only and cannot be accessed by other servers. This means they cannot be used to track your movements around the web. Although they do identify a user's computer, cookies do not personally identify customers or passwords. Credit card information is not stored in cookies.
(i) to identify who you are and to access your account information;
(ii) to estimate our audience size and recognise any patterns;
(iii) to ensure that you are not asked to register twice;
(v) to track preferences that can be used to improve and update our Website; and
(vi) to track the progress and number of users of our promotions.
Granger Hertzog Ltd will not share, sell or rent your personal information to third parties. However, we may disclose your personal information to third party suppliers who provide services on our behalf.
Granger Hertzog Ltd may disclose aggregate statistics about our sales, Website visitors and telephone customers in order to describe our Services to prospective partners, advertisers, other reputable third parties and other lawful purposes. These statistics will not include personal identifying information.
Granger Hertzog Ltd may disclose personal information if required to do so by law or if it believes that such action is necessary to protect and defend the rights, property or personal safety of Granger Hertzog Ltd and its Websites, visitors to the Websites and customers of our Services.
Our Website contains links to the sites of third parties. When you visit these sites, we suggest that you read their privacy policies. Granger Hertzog Ltd is not responsible for the privacy policies or the content of such sites.
We will only sell or rent your personal information to a third party either as part of a sale of the assets of the Granger Hertzog Ltd company or having ensured that steps have been taken to maintain the protection of your privacy rights.
It is very important to us that we provide you with the highest level of service. In order to help us do this, from time to time Granger Hertzog Ltd may send you details of our products and/or Services which we think may be of interest to you. If at any time you do not wish to receive these details, please email us at firstname.lastname@example.org
In addition, for those clients who have signed up to our newsletter; we use an email marketing service called Mailchimp to provide new stock and prop hire updates. If at any time you do not wish to receive these details, you can unsubscribe by clicking the link included in each email.
Furthermore, you can request for your personal details to be deleted from our records and Mailchimp mailing list by emailing us at email@example.com
Granger Hertzog Ltd places a great importance on the security of all information associated with our customers. We have security measures in place to attempt to protect against the loss, misuse and alteration of customer data under our control. For example, our security and Privacy Policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to user information. With regard to our Websites, we use secure server software (SSL) to encrypt financial information you input before it is sent to us. While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use our best efforts to prevent this.
Information which you submit via our Websites, telephone and prop hire Services is stored on internal on-site servers and webservers located in the European Economic Area (EEA). This is necessary in order to process and send any information you have requested. Information submitted by you may be transferred by us to our other offices and to reputable third party suppliers, which may be situated outside the EEA. Not all countries outside the EEA have data protection or privacy laws. In addition, if you use our Services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those Services.