COVID-19 – ADJUSTMENTS TO WORK
Covid-19 - Adjustments to Work at Granger Hertzog
In order to create a safe environment for all our staff, clients and visitors, we have made some adjustments to the way we work at Granger Hertzog.
We recognise the significant impact Covid-19 is having on our industry and the challenges we are all facing to create a ‘new normal’. We are committed to finding ways to continue to provide the same standard of service to you and we appreciate your ongoing feedback and support.
Following government guidelines, as well as film and TV industry advice, we aim to return to working together in the safest way possible. We will continue to share updates via our website, Instagram @grangerhertzog and newsletter.
• From Thursday 5th November: We will be checking the forehead temperature of all staff and visitors using an electronic non-contact thermometer. Should your temperature be high we would ask you to return home and follow NHS guidance.
• We will be asking all clients and staff to wear face coverings while moving around the showroom but you can remove them when sitting and working alone.
• From Monday 15th June: Our showroom, offices and loading bay will open Monday – Friday, 10am – 3pm, by appointment. This will allow us to manage the number of people using the space at one time and ensure we have sufficient staff on-site to help.
• To book your visit, or arrange a hire, collection or return, please email email@example.com
• We will initially re-open with a reduced core team only and with some staff working remotely. We will work together to meet deadlines wherever possible, but this may mean allowing us a little more time than usual to prepare jobs.
• We will remind any visitors that they should not enter the showroom if they, or anyone in their household, has symptoms of Covid-19 (a new continuous cough and/or a high temperature and/or loss of smell or taste).
• We will ask everyone to use the hand washing and sanitising facilities when they arrive, and throughout their visit.
• We will ask all staff, clients and visitors to help us maintain social distancing (keeping 2m apart) throughout the showroom. We have displayed clear signage, floor markers and barriers to help.
• All our team members will be trained on our Covid-19 adjustments to work and will explain these to you as part of their welcome.
• All work areas, surfaces and equipment will be frequently cleaned, and all our staff have been trained on the importance of this.
• We will continue to offer client work areas, with adjusted table/seating options to maintain social distancing.
• We will provide tea and coffee but this will be prepared by our staff, no longer ‘help yourself’. We will be unable to offer any client snacks or food initially.
• We will use digital options wherever possible to help us maintain social distancing e.g emailing quotes, telephone payments and digital signatures.
• We will continue to develop and promote our online options - our website enquiry function allows clients to make selections and place orders remotely.
• We are developing a new and exciting ‘remote styling’ service for small items. This will allow clients to view props via photos/video calls and make their selection with the help of our team, without needing to visit.
• We will maintain social distancing throughout our despatch and returns processes. We will ask all drivers to remain in their vehicles or behind a barrier whilst jobs are prepared by our team. Items will be loaded/off-loaded to a holding area outside of our loading bay shutters.
• We will provide you with a collection time slot to help us manage the number of vehicles on-site at one time. Your sales advisor will discuss transport and loading/unloading requirements with you in advance.
• Returned items: we will clean or keep these items in a quarantined area before they are returned to the showroom floor. We will endeavour to keep all our furniture and props as clean as possible and all staff handling items will be following frequent hand washing and sanitising advice.
• We have a Covid-19 Secure Policy, following government guidelines and referring to film and TV industry advice. The safety and wellbeing of our staff, clients and visitors is always our top priority.
COVID-19 SECURE POLICY
Granger Hertzog Covid-19 Secure Policy
Updated 3rd November 2020.
This policy has been created to provide guidance for all staff, clients and visitors on how our business will operate as Covid-19 Secure.
Our policy follows the government guidelines ‘Working Safely Following Covid-19’ (as published 11th May 2020). We have undertaken a risk assessment of our showroom and operations as part of this process.
We have also referred to film and TV production industry guidance made available by The Advertising Producers Association (APA), British Film Commission (BFC) and BECTU.
Please note, we will continue to update and adapt this policy as required.
1. MANAGING RISK - OVERVIEW
• We have made every effort to enable working from home as a first option. Where working from home is not possible, we will ensure to comply with social distancing guidelines set out by the government (keeping people 2m apart wherever possible).
• We have increased the frequency of hand washing and surface cleansing, providing sanitising products throughout the showroom and displaying signage on recommended hygiene practise.
• We have assessed all processes to establish whether any particular activity would not allow social distancing guidelines to be followed in full. In these cases, we have taken all actions possible to reduce the risk of transmission including; Increasing the frequency of hand washing and surface cleansing; Keeping the activity time as short as possible; Using screens or barriers to separate people from each other if required; Using back-to-back or side-by-side working wherever possible; Reducing the number of people each person has contact with by using ‘fixed teams or partnering’.
• We have considered whether the people doing the work are especially vulnerable to Covid-19.
• We have created our risk assessment and this policy, under consultation with our staff, and displayed the ‘Staying Covid-19 Secure in 2020’ notice in our showroom.
• We have considered working from home as a first option and offered remote working where applicable.
• Where working from home is not possible, we have considered who is essential to be on the premises and have planned for the minimum number of people on site to operate safely and effectively.
• We have assessed staff members and considered those who are clinically vulnerable, offering working from home options where applicable. If working from home is not possible, we will offer the safest available on-site roles allowing those staff members to stay 2m away from others.
• We have minimised non-essential travel by offering remote working options where applicable. We encourage travel to work by car, walk or cycle where possible and provide ample car parking and bicycle racks.
• We have adjusted our initial showroom opening and staff working hours to reduce the need to use public transport at peak times for those unable to travel by other means. This will be under constant review.
• We have created our risk assessment and this policy, under consultation with our staff, and displayed our ‘Staying Covid-19 Secure in 2020’ notice in advance of returning to site.
• We will provide training documents, checklists, rotas/schedules and guidance posters to assist all staff with safe working. We will continue to communicate any changes or updates with all staff.
• We have assigned a Covid-19 Hygiene Officer per team to role model new procedures and adjustments to work, and will provide ongoing training.
• We will offer support to all staff and always consider their welfare, mental and physical health. In addition, we will continue to monitor and support those working from home who may feel isolated, and ensure they have the equipment and remote access required to work safely and effectively.
• We will continue to remind staff that they should not come to work if they, or anyone in their household, has symptoms of Covid-19 and should be self-isolating as per current government guidelines. We will enable workers to work from home whilst self-isolating if appropriate. If a staff member is unable to work, they will be paid Statutory Sick Pay (SSP) following current government guidelines.
• If any staff member, visitor or contractor develops or shows symptoms of Covid-19 whilst at the showroom, they will be taken to a room separate from others and arrangements for them to get home via private transport will be made.
3. SOCIAL DISTANCING AT WORK
• We have risk assessed our showroom and processes and put in measures to maintain social distancing (keeping people 2m apart) wherever possible, using signage, floor markers and barriers.
• We will continue to use multiple entrance and exit points to reduce congestion and provide hand washing and sanitising facilities at these.
• We will encourage one-person-at-a-time use of all staircases to minimise congestion and maintain social distancing using signage.
• We will reduce the maximum occupancy of lifts to one-person-at-a-time and encourage the use of staircases as an alternative, whilst maintaining access for disabled visitors.
• All doors will be propped open during opening hours (where safely possible) to minimise contact with handles/surfaces.
• We will reduce unnecessary movement around the showroom, encouraging staff to communicate using radios, telephones and email wherever possible and remote printers (for packing notes).
• We have adjusted workstations to maintain social distancing using signage and markers and adopting side-by-side or back-to-back working wherever possible. Sharing desks / hot-desking will be discouraged.
• Staff will be provided with their own personal equipment where possible (e.g. telephones, radios, computers, stationary) to minimise sharing. Where any equipment is shared, this will be sanitised after each use.
• We have installed barriers and floor markers to maintain 2m social distancing in our loading bay and sales reception desks.
• Where staff may be required to work more closely than 2m (e.g. carrying a heavy item of furniture), all staff will be wearing face coverings and we will encourage persistent pairing of team members. The use of equipment to aid moving items (e.g. skates) should always be considered a first option however.
• We will minimise physical contact during transactions between staff, clients and visitors using digital options wherever possible.
• We will use remote working tools (such as Zoom) to avoid in-person meetings where possible.
• We will adjust the layout of some well-ventilated rooms and use signage and floor/desk markers to make socially-distanced meetings possible and only invite absolutely necessary participants.
• We will adjust the layout in our staff break room, providing table and seating options that allow us to maintain social distancing. We will create staff lunch break rotas to avoid over-crowding of the space.
• We will continue to provide tea and coffee; these facilities will be used by staff only. All shared facilities (e.g. kettles, microwaves) will need to be cleaned after each use.
• Our staff lunch canteen will be closed initially. We will ask staff to provide their own food and encourage this to be individually packaged (e.g. a tupperware box that is taken home daily); this is to minimise the risk of transmission via sharing/open packets.
• We will remind all staff members that in an emergency (for example an accident, fire or break-in) people do not have to stay 2m apart if it would be unsafe. People involved in the provision of assistance to others should pay particular attention to sanitation measures immediately afterwards including washing hands.
4. MANAGING CLIENTS, VISITORS & CONTRACTORS
• We will remind any visitors that they should not enter the showroom if they, or anyone in their household, has symptoms of Covid-19 (a new continuous cough and/or a high temperature and/or loss of smell or taste) via posters at all entrances.
• We will explain key new procedures and adjustments to working in/visiting the showroom via signage throughout. Our team members will also explain this to visitors as part of their welcome.
• We will encourage visitors to help us maintain a safe working environment and follow social distancing, using signage, barriers and floor markers.
• We will provide hand washing and/or hand sanitising products and ask all visitors to use these as they enter the showroom and throughout their visit. We will display recommended hygiene practise posters.
• We will initially open our showroom by appointment only to manage the number of visitors safely working in the space and ensure we have the sufficient number of staff to assist on-site. This will be under constant review and updated accordingly.
• We encourage visitors to travel by car, walk or cycle and have ample car parking and bike racks available.
• Our initial showroom opening (and staff working) hours will be reduced to minimise the need to travel at peak times on public transport for those unable to travel by any other means.
• We will utilise our doorbell entry system to manage the number of visitors and ensure they are directed to the correct entrance (reception for client visitors and loading bay for drivers/couriers).
• We will maintain social distancing throughout using signage, barriers and floor markers, paying particular attention to areas where staff may need to provide assistance to clients/visitors(sales reception, 2nd floor small items department and loading bay reception).
• We will continue to provide client work areas but the layout and table/seating arrangement will be adjusted to maintain social distancing, and cleaned after each use.
• We will continue to provide tea and coffee to visitors but this will be provided by staff rather than ‘help yourself’. We will not provide further refreshments for visitors (e.g. snacks or food) for the time being; this is to help minimise the risk of transmission via shared food/open packets.
• We will continue to promote our online services, such as our website enquiry function that allows clients to place orders remotely. We will develop and promote a new ‘remote styling' service for small items to enable clients to select these with the assistance of our team, without needing to visit the showroom.
5. CLEANING THE SHOWROOM
• Before re-opening the showroom, we have completed a risk assessment and identified new and adjusted cleaning procedures and sourced the necessary products.
• We have consulted with our cleaning contractors to discuss new cleaning measures required and ensured their staff are fully trained to follow new Covid-19 Secure guidelines.
• We will continue to provide hand washing facilities with paper towels and hand sanitising products throughout the showroom as well as displaying recommended hygiene practise posters.
• We will arrange frequent cleaning of all work areas, toilets, staircases, kitchen/break room, paying special attention to any equipment that is frequently handled (e.g. handrails or the coffee machine).
• We will ask staff to frequently clean their own desk and personal equipment (e.g telephones, radios and stationary) and have this labelled to minimise sharing. Any shared equipment will need to be cleaned after each use.
• We will create rotas for our Covid-19 Hygiene Officers to regularly check facilities, and encourage cleaning by all staff.
• If required to clean after a known or suspected case of Covid-19 at the showroom, we will refer to specific government guidance.
6. FACE COVERINGS & PPE
• A face covering can be something very simple that covers your mouth and nose, and may be worn in enclosed spaces where social distancing is not possible.
• Wearing a face covering is mandatory in England whilst on public transport and in NHS facilities (from 15th June 2020) and in shops (from 24th July 2020).
• We will require all staff and visitors to wear a face covering while moving around in our offices and showroom and encourage correct and safe use; Wash your hands thoroughly with soap and water for 20 seconds or use hand sanitiser before putting a face covering on, and after removing it; When wearing a face covering, avoid touching your face or face covering, as you could contaminate them with germs from your hands; Change your face covering if it becomes damp or if you’ve touched it; Continue to wash your hands regularly; Change and wash your face covering daily; If the material is washable, wash in line with manufacturer’s instructions. If it’s not washable, dispose of it carefully in your usual waste; Practise social distancing wherever possible.
• We will make available suitable disposable face coverings for any staff members or visitors who have forgotten to provide their own.
• As per the current government guidelines, when managing the risks associated with Covid-19, the use of additional Personal Protective Equipment (PPE) beyond what is usually worn in your workplace is not beneficial.
• As such we will continue to use PPE (gloves, masks, safety footwear etc) for activities where we are managing health and safety risks (e.g. repair of items using certain adhesives or machinery) but will not encourage the use of additional PPE in relation to Covid-19. As per our risk assessment, we will be managing Covid-19 risks via social distancing, hygiene and fixed teams or partnering.
7. DESPATCHES & RETURNS, HANDLING STOCK
• We will be maintaining social distancing throughout our loading bay and packing room areas using signage, barriers and floor markers.
• We will encourage frequent hand washing and hand sanitising, and before and after dealing with each new delivery or return.
• We will arrange despatch collection time slots with clients in advance so we can manage the number of drivers arriving at our loading bay and ensure we have sufficient staff members on-site to facilitate these despatches.
• A new loading bay reception point with 2m social distancing barriers will be used for despatches and returns. All drivers will be asked to remain behind the barrier or wait in their vehicles whilst our team members prepare their job. Hand sanitising products will be made available to all drivers on arrival.
• For despatches; goods will be moved to a holding area outside of the loading bay shutters where they can then be safely loaded onto the vehicle by the driver. For returns; goods will be off-loaded to a holding area outside of the loading bay shutters where they can then be safely brought into the showroom returns area by GH team members.
• Transport and loading/unloading requirements will be discussed in advance between the sales advisor and the client to assess if the job requires additional labour to avoid our staff having to break social distancing measures.
• If the driver needs assistance to load / off-load heavy items, this should be done by GH fixed team partners wearing face coverings (not driver and staff member) and tail-lifts and other equipment (e.g. skates)used wherever possible.
• Returned items: We will clean or keep these items in a quarantined area (as per advice from the World Health Organisation* and industry guidelines) before they are returned to the showroom floor.
• We will endeavour to keep our all furniture and props as clean as possible. However, with some materials this will not always be practical and guidance by the World Health Organisation states the risk of catching the Covid-19 virus from a physical package is low. Our main methods for managing the risks associated with Covid-19 will remain social distancing, hygiene and fixed teams or partnering.
REFERENCE DOCUMENTSLinks to Government Guidelines:Government Guidelines: Working Safely During Coronavirus (Covid-19)*World Health Organisation Advice: How long does the virus survive on surfaces?Links to Industry Guidelines:BECTUThe Advertising Producers Association (APA)British Film Commission (BFC)
On our website
• Browse our categories and collections using the top navigation bar.
• Use the category filters to sort by type, colour, style, material or size.
• Search by keyword, description or stock code using the search box.
At our showroom
• View our extensive collection in person; everything is displayed and arranged by style and colour to make selecting to your brief as easy as possible.
• Explore our vast and varied collection of small items (not shown on our website).
We recommend that you come to view items in person; whilst we do our best to convey accuracy in our images, the colour and condition may vary. If you are coming in to view a particular item, call ahead and we will double check it is in stock.
MAKING AN ENQUIRY
On our website
• Click ‘Create an Enquiry’ on the homepage. You will be prompted to register for an online account for easy sign-in next time.
• Click the ‘Add to Enquiry’ button for any items you are interested in. You can work on multiple enquiries at one time and separate your lists into different sets or productions.
• Visit ‘My Enquiries’ to review your list(s) and make any changes to items or quantities. Once you are ready, complete the enquiry details form, provide your hire dates and click ‘Submit Enquiry’.
• You will receive an email to confirm we have received your enquiry. We aim to respond to all online enquiries within 24 hours and prioritise based on hire collection date.
• A member of the Sales Team will send you a quote via email listing the items currently available for your dates and a New Client Application Form to complete (for first time hirees only).
• If you have any questions or want to make a booking, please contact your Sales Advisor directly – once submitted, you cannot make any further changes to enquiries via the website.
Via phone / email
• The Sales Team can provide a quote for items over the phone or via email. Use our stock codes (e.g ARM002) as a reference and provide your hire dates so we can check availability.
• If you would like prices for more than 3 items, we recommend submitting an online enquiry or listing the stock codes via email - this is the quickest way to receive a quote for multiple items. Please include your hire dates so we can also check availability.
At our Showroom
• For furniture and large items, view and photograph them at our showroom then speak to a member of the Sales Team. You can simply show your pictures or walk around with them if you prefer; they will give prices and check availability whilst you are here. All items are labelled with a stock code – it is helpful to make a note of this and use as a reference when enquiring.
• For small items, we ask clients to make their personal selection onto a labelled trolley and we can then easily add these to a quote. Please note, you can only reserve small items on a trolley 2 weeks prior to your collection date. If you are planning to visit in advance of this, you can take reference pictures and get ballpark costs in the meantime then re-visit to make a selection nearer to your hire dates.
MAKING A BOOKING
How do I make a booking?
Contact your Sales Advisor to tell them which items from the quote you would like to book.
They will make any final amendments and send you a revised quotation. To confirm a hire and before items can be collected, you need to complete a Rental Agreement or send us a Purchase Order.
For clients without a credit account, we require payment for the hire via card over the phone or bank transfer before collection. For more information, see PRICING & PAYMENT below.
What is a Rental Agreement?
To confirm a hire and before items can be collected, you need to either complete a Rental Agreement or send us a Purchase Order. We need this for every new hire contract.
Our Rental Agreement is a short online form; your Sales Advisor will send you a link to it via email. It should be completed with the hiree’s details and contract number (found on our quotes) then signed (you can sign using a computer mouse or your finger if on mobile).
Once you click submit, the Rental Agreement is automatically sent through to the Sales team.
What happens if I need to cancel items?
If you need to cancel hire items, please contact us at least 24 hours before your collection date.
A cancellation fee (50% of the total hire cost) is charged for confirmed hires cancelled within 24 hours of collection. This is to cover the costs of labour, packing and loss of potential hires.
PRICING & PAYMENT
How do you price your items?
Our hire charges are based on multiples of a week and do not include VAT or transport.
1 week is our minimum charge period although we will ask you to confirm your return date as this can affect item availability.
Each item is given a replacement value as listed on our quotations. This is the maximum amount that would be charged if an item was lost or damaged beyond repair and should be used for insurance purposes.
Our weekly hire charges are calculated as follows:
Week 1 10% of the item replacement value
Week 2 5% of the item replacement value
Week 3 onwards 2.5% of the item replacement valueHow do I make payment?
For clients without a credit account, we require payment for the hire before items can be collected.
Your Sales Advisor will send you a ‘Pay by Link’ email for our online payment portal SOTpay which will take you to a transaction page to complete your payment.
Payment can also be made via card over the phone, you will need to quote your contract number when you call and we can email a receipt to you should you need.
We accept all major credit and debit cards including Visa, Mastercard and American Express.
Alternatively, payment can be made via bank transfer. We will require a remittance to be sent via email as proof of payment. Please let your Sales Advisor know if you need a copy of our bank details or a pro forma invoice.
We may ask for an additional deposit to be paid for new clients or clients taking items abroad.
Please note that we no longer accept cash as payment.
Our payment terms for credit account clients are 30 days from invoice date unless otherwise detailed.When will I receive my invoice?
We raise final VAT invoices the day after jobs are dispatched. These are emailed or posted to the address on your Rental Agreement or Purchase Order.
Please let your Sales Advisor know if you need a pro forma invoice in order to make payment in advance. If paying by credit card, we can send a digital receipt to you in the meantime.How can I apply for a credit account?
To open a credit account we require the following:
• First two jobs to be paid in advance
• First £2500 + VAT to be paid in advance
• If account has not been used for 12 months, new credit terms apply
• Account invoice to be paid in 30 days, failure to do so will result in credit account being closed
On your first hire, you will be asked to complete a New Client Application Form.
. Details provided will be used to set you up on our system.
If you would like to apply for a credit account, please contact firstname.lastname@example.org
to find out if you meet the requirements.
We ask that clients do not remove or alter any art fixings or remove glass and pictures from their frames to avoid a reframing or damage charge.
We hold copyright licences for artwork where ‘Licence to Use’ is included in the item description on your quote. You can also use the ‘Licence to Use’ filter on our website to view artwork by this type. For these items, we are able to sign an artwork release form provided by the client listing the relevant artwork stock codes.
It is the client’s responsibility to do any research to gain permission to use for their needs; we will of course provide information where we are able. For more information on copyright clearance, please see ‘Other Questions’ below or call us to discuss.
All our beds are sent dismantled for easy assembly on set. All parts are listed in the item description.
We have mattresses available to hire; these are priced and hired separately so please let your sales advisor know if you would like to hire a mattress.
We have headboards available to hire which work particularly well with our divan base beds. Our headboards are not freestanding; they should be supported from behind against a wall and not fixed to any bed or surface.
Our lamp bases and shades are priced and hired separately. We have lamp and shade combinations photographed on our website or you can view the full collection by visiting our showroom. Please speak to your sales advisor to discuss your requirements and check your hire quotation before confirming to ensure you have everything you need.
Lamp shade fitting accessories and adaptors (e.g shade carriers) will be provided and charged if not returned.
Lightbulbs are not sent with lamps unless specialist bulbs are required - this will be listed in the item description.
We can provide you with information on what lightbulbs are required for your hire in advance – please speak to your sales advisor to discuss.
Please note, some of our more delicate lamps require low wattage bulbs to avoid damage by over-heating, this will be noted in the item description.
We PAT test standard lamps, table lamps and desk lamps before they are sent out on each hire; we also check they are practical and ready to use. Pendant lamps are sent without plugs, not PAT tested and will need to be wired on set / location.
Some of our large and heavy mirrors cannot be hung and must be leant against a stable surface only – this will be highlighted in the item description.
Some items may be sent in parts and will need to be assembled on set. This may include shelving units, cupboards, beds and divans. All parts will be listed in the item description on your quote and delivery note. Please contact us for further assembly instructions.
Fragile and Non-Practical Items
Some of our more delicate, vintage items are not for practical use and are props only. This may include items such as ladders and bikes. This will be high-lighted in the item description.
Item Care and Instructions
For more information on stock and how we recommend to handle and package items, please see our Item Care and Instructions guidelines provided with all quotes and delivery notes. This is also available to view in the Useful Documents section below.
TRANSPORT, COLLECTION & RETURNS
Do I need to arrange my own transport?
You will need to arrange your own transport; this is not included in our hire charges. We can recommend a trusted courier service and advise on vehicle sizes should you need.
Transport requirements (e.g collection time slots, any additional labour required for safe loading/off-loading) should be discussed in advance with your Sales Advisor.
Items are collected from the Loading Bay at our showroom. Your driver will need to quote your Contract Number
and Company Name
on arrival. Our team will oversee loading and then provide a delivery note.
All our items are wrapped and protected for dispatch but we require transport companies to provide blankets and ties so items can be secured during transit.
We reserve the right to not load a job if we feel the client has sent unsuitable transport.What time can I collect and return?
Transport requirements (e.g collection time slots, any additional labour required for safe loading/off-loading) should be discussed in advance with your Sales Advisor. Wherever possible, we will try to meet collection time requests so please contact us to discuss.
Items are collected from the Loading Bay at our showroom. Your driver will need to quote your Contract Number
and Company Name
on arrival. Our team will oversee loading and then provide a delivery note.How do you package your items?
Items are wrapped and protected for dispatch following our Item Care & Instructions guidelines (available to view below under USEFUL DOCUMENTS, and sent with our quotations).
We recommend keeping the original packaging to use when returning your job. The delivery note provided will list any specialist chargeable packaging or item-specific packing instructions.Is there anything I need to do when I receive the items?
We recommend you check over all items when you receive them and call us if you have any queries – you can use our delivery note as a checklist.
Any discrepancies should be reported to us within 24 hours of collection. Please have your contract number and item stock codes ready when you call. We may ask you to email pictures to email@example.com
so we have a record of how you received items.
Once your job is returned to us, we will assess all items, evaluate any new damage and advise on charges where necessary. Please note, items are the responsibility of the hiree from time of collection until return.
LOSS & DAMAGE
Do I need to get insurance?
Yes, you need to arrange insurance for all items - they are the responsibility of the hiree from time of collection until return.
Your quote lists the ‘Total Risk Value’ per item. This is the replacement cost chargeable to the hiree if an item was lost or damaged beyond repair.
Please refer to our Terms & Conditions for further information.What happens if I lose or damage an item?
Please call us immediately if anything is lost or damaged whilst out on your hire. We will need to check if this affects any upcoming hires on that item. We may ask you to email some pictures to firstname.lastname@example.org
to help us make any urgent restoration or replacement arrangements.
Once your job is returned, we will assess all items and evaluate any new damage. You would receive a Damage / Non-Return Notification via email with restoration or replacement costs where necessary, followed by an invoice.
In order to avoid any additional charges, we recommend coming to view items at our showroom so you can be sure they are suitable for your specific needs. We are happy to advise on this and how items should be best transported if you need.
What happens if I need to keep an item for longer?
Please call us in advance if you would like to keep an item for longer than your agreed hire dates. We will need to check availability for the requested extended period.
We will confirm if extending the hire is possible and provide a quote via email. You need to send a new Purchase Order and arrange payment to confirm, then we will send an extended hire invoice.
VISIT & CONTACT US
Covid-19 Adjustments to Work Update: For the safety and protection of our team and clients, we have made some adjustments to our showroom opening hours and visiting options. Please see our Website Homepage, Contact Us & FAQs or Instagram @grangerhertzog for updates.
Visit our inspiring London showroom to view our extensive collection in person and explore our amazing small items department. We have client workspaces, wifi and great coffee!
We are located just 20 minutes from Central London via public transport. Harlesden (Bakerloo line) and North Acton (Central line) stations are both a 10-15 minute walk away.
We have close access to the A406 North Circular and the A40 and plenty of parking on site if travelling by car.
For booking enquiries, please contact our Sales Team:
General enquiries: email@example.com
For Accounts, please contact: firstname.lastname@example.org
Or call the office on 0208 965 6252.
Can I buy your items?
No the collection is for hire only, we do not sell our items.Do you hire oversees?
Yes, it is possible to hire our items for use in oversees productions. Please let your Sales Advisor know in advance if this is the case.
You will need to arrange your own transport; this is not included in our hire charges.
All our items are wrapped and protected for dispatch but we require transport companies to provide blankets and ties so items can be secured during transit.
We reserve the right to not load a job if we feel the client has sent unsuitable transport.What happens with copyright?
We hold copyright licences for artwork where ‘Licence to Use’ is included in the item description on your quote. For these items, we are able to sign an artwork release form provided by the hiree listing the relevant artwork stock codes.
We do not hold specific permissions or licences for furniture and other items. Where possible, we make our contemporary suppliers aware of the nature of our business. For vintage and midcentury items, we include designer names in our item descriptions if known.
It is the hiree’s responsibility to do any research to gain permission to use for their needs; we will of course provide information where we are able.
Please find here some links to government guidelines on copyright which we have found useful when researching this issue:Repeal of Section 52 of the Copyright, Designs and Patents Act 1988
Page 17 Photographers, film makers and broadcasters:
• The exception for incidental inclusion of copyright material. For example, the exception would cover a photo or
film of a kitchen with a teapot on the table (assuming that the particular teapot was a work of artistic
craftsmanship). It would unlikely cover photographs of that teapot in which that work was the main subject of
the photo, or a book with a series of photos of that teapot, especially if the teapot was the
main focus of the photo or book.Copyright Acts and Related LawsExceptions to CopyrightAre all your items fire-proofed?
No, not all our items are fire-proofed. This is due to the large variety of fabric and upholstered furniture we hire, from contemporary items to original vintage pieces and antiques.
We hire our fabric/upholstered furniture for use as props. As such, some items will not meet the same requirements as furniture intended for domestic use.Contemporary Items:
We order contemporary fabric/upholstered items from suppliers who are obliged to meet UK fire safety regulations when supplying to a UK customer. As we do not manufacture the items ourselves, we do not hold specific fire-proofing certification, though some items may have a physical label attached.Vintage Items:
The Furniture and Furnishings (Fire Safety) Regulations do not apply to furniture manufactured before 1950. This includes vintage pieces that have been re-upholstered in contemporary fabrics but have original framework/filling; this applies to a large proportion of our collection including midcentury, vintage and antique pieces.
We will of course provide information on specific items where we are able. Please contact your sales advisor to discuss the hire items on your quote.
Please find below links to government guidelines:The Furniture and Furnishings (Fire Safety) Regulations 201XThe Furniture and Furnishings (Fire Safety) Regulations 1988 - proposed changes 2016